Privacy Policy

Last updated: 1 March 2026

1. Who We Are

CristalJetonex is the controller of the personal data described in this policy. Our registered address is Fenchurch Street 184, EC4N 7BJ London, United Kingdom. You can contact us at [email protected] or on +44 20 7946 5814 for any question about your data.

2. Personal Data We Collect

Depending on how you interact with the Platform, we may collect the following categories of information:

• Identity and contact data, such as your name, email address, telephone number and country of residence.
• Account data, such as login details, preferences and settings within the dashboard.
• Technical data, such as IP address, browser type, device identifiers, operating system and approximate location.
• Usage data, such as pages viewed, features used, and the timing and frequency of your sessions.
• Communications data, such as messages you send to our support team.

We do not intentionally collect special category data. Please do not send us sensitive information that we have not requested.

3. How We Use Your Data

We use personal data to operate and secure the Platform, create and manage accounts, respond to enquiries, improve our services, analyse aggregated usage, prevent fraud and abuse, and comply with our legal and regulatory obligations, including anti-money-laundering requirements where they apply.

4. Lawful Bases for Processing

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on the following lawful bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in running and protecting a secure service, where those interests are not overridden by your rights; and your consent, where we ask for it, for example for certain marketing messages or non-essential cookies.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep the Platform functioning, remember your preferences and measure performance. Essential cookies are always active. Other categories require your consent where the law demands it. Further detail is available in our cookie information and in your browser settings.

6. Sharing Your Data

We do not sell personal data. We may share it with trusted service providers acting on our instructions, such as hosting, analytics, customer support and payment processing providers, with professional advisers, with regulators or law enforcement where legally required, and with a successor organisation in the event of a merger or acquisition. All recipients must protect your data appropriately.

7. International Transfers

Some of our providers may process data outside the United Kingdom. Where this occurs, we use mechanisms recognised under UK data protection law, such as adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, to ensure an essentially equivalent level of protection.

8. Retention

We keep personal data only for as long as necessary for the purposes described above. Account data is generally retained for the duration of your account and for a limited period afterwards to meet legal, tax and dispute-resolution requirements. When retention is no longer justified, data is securely deleted or anonymised.

9. Your Rights

Subject to certain exemptions, you have the right to access your personal data, request correction of inaccurate data, request erasure, restrict or object to processing, request portability, withdraw consent at any time, and object to direct marketing. To exercise any right, email [email protected]. We will normally respond within one month.

10. Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls, logging and staff confidentiality obligations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help by protecting your credentials and enabling any additional security features offered.

11. Children

The Platform is not directed at individuals under eighteen. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Automated Processing

Certain features rely on automated analysis of market data and account settings. These tools do not make decisions with legal or similarly significant effects about you without human involvement, unless you have explicitly agreed to such processing.

13. Complaints

If you have a concern about how we handle your data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or in our services. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be notified through the Platform where appropriate.

15. Contact Us

For privacy questions or requests, write to CristalJetonex, Fenchurch Street 184, EC4N 7BJ London, United Kingdom, or email [email protected].